Your contract is with Mauritius Holidays, a member of ATOL. Please read the booking conditions carefully. On signing the booking form you are accepting our booking conditions on behalf of all persons named therein. Mauritius Holidays is a bonded tour operator with a licence granted by the Civil Aviation Authority (ATOL NO 10413). All the holidays sold are subject to the following conditions and This contract is subject to English law and the jurisdiction.
1. YOUR HOLIDAY PRICE
When you make your booking, you must pay a deposit of £150 per person. The balance of the price of your travel arrangements must be paid at least ten weeks before your departure date. If the deposit and/or balance is not paid in time we shall retain your deposit. If your holiday falls in the Christmas and New Year period then a deposit of 10% will be charged per person. If your reservation includes a wedding the related charges are payable immediately in full and this constitutes an additional deposit.
In addition, from time to time our suppliers may impose abnormal cancellation conditions in which events we may require you to pay a larger deposit. In this event you will be advised as soon as possible and will have the option of paying the higher deposit immediately or cancelling the booking within seven days of being advised of the additional deposit without incurring cancellation charges. The person making the booking not only guarantees payment to us of the total holiday booked, but does so on behalf and with the consent of all persons included in the booking and therefore is presumed to have informed them of these conditions and to have assumed their liabilities and responsibilities in terms thereof. We will send you written confirmation of your booking which will confirm exactly what is booked and what we have agreed to provide. Please check this carefully as it forms the basis of our contract with you and advise us immediately if anything is wrong.
We require a signed booking form, which confirms acceptance of our booking conditions when you make the reservation. However, if that is not received, then payment of the deposit for the holiday constitutes acceptance of such conditions.
The price of your travel arrangements is subject to surcharge for increase in transportation costs such as fuel, schedule airlines and any other airline surcharges, which are part of the contract between Airlines and their agents and the tour operator or organiser or the following items:
Government action such as increases in VAT or any other Government imposed increases currency in relation to adverse exchange rate variations. Even in this case we will absorb an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendments charges. Only amounts in excess of this 2% will be surcharged, but if this means paying more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any premium paid to us for holiday insurance and any amendments charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your confirmation invoice.
2. YOUR FINANCIAL PROTECTION
When you buy an ATOL protected flight inclusive holiday from us you
will receive an ATOL Certificate. This lists what is financially protected, where
you can get information on what this means for you and who to contact if things
We, or the suppliers identified on your ATOL Certificate, will provide you with the
services listed on the ATOL Certificate (or a suitable alternative). In some cases,
where neither we nor the supplier are able to do so for reasons of insolvency, an
alternative ATOL holder may provide you with the services you have bought or a
suitable alternative (at no extra cost to you). You agree to accept that in those
circumstances the alternative ATOL holder will perform those obligations and you
agree to pay any money outstanding to be paid by you under your contract to that
alternative ATOL holder. However, you also agree that in some cases it will not be
possible to appoint an alternative ATOL holder, in which case you will be entitled to
make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide
the services listed (or a suitable alternative, through an alternative ATOL holder or
otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may
make a payment to (or confer a benefit on) you under the ATOL scheme. You
agree that in return for such a payment or benefit you assign absolutely to those
Trustees any claims which you have or may have arising out of or relating to the
non-provision of the services, including any claim against us, the travel agent (or
your credit card issuer where applicable). You also agree that any such claims may
be re-assigned to another body, if that other body has paid sums you have claimed
under the ATOL scheme.
3. IF YOU CHANGE YOUR HOLIDAY
If after our confirmation invoices have been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes if possible to do so. Any changes must be accompanied by a payment of £25 per each individual change together with a written notification from the person who signed the booking form on your behalf.
However any further costs we incur will be passed on to you.
Note: Certain travel arrangements (e.g. Apex Tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.
4. IF YOU CANCEL YOUR HOLIDAY
You, or any member of your party may cancel your travel arrangements at any time. Written notification from the person, who signed the booking form on your behalf, must be received at our offices. Since we incur administrative costs in cancelling your arrangements, you will have to pay applicable cancellation charges up to the maximum shown…
Note: if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Before departure date that letter is received.
Cancellation charge expressed as a % of the total holiday cost
|More than 56 days
||Deposit only + insurance + amendment fee
|43 - 56 days
||30% + insurance + amendment fee
|29 - 42 days
||45% + insurance + amendment fee
|15 - 28 days
||75% + insurance + amendment fee
|1 - 14 days
||100% + insurance + amendment fee
5. IF WE CHANGE YOUR HOLIDAY
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, changes may be made and we reserve the right to do so at any time.
Most of these changes are minor and we will advise you at the earliest possible date. Flight timings and carriers used are subject to change due to airline procedures. These details are given for guidance only and final details will be shown on your tickets. If a major change becomes necessary, we will inform you as soon as reasonably possible, if there is time before your departure. Changes to aircraft type or airline are deemed to be minor changes. When a major change occurs (such as the alteration of your onward/return flight by more than 12 hours, a change of resort or a reduction in the standard of your accommodation), you will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements from us if available or cancelling your travel arrangements and receiving a full refund of all monies paid. In all cases, except where the change arises due to reasons of force majeure, we will pay compensation as detailed below:
Force Majeure: Compensation will not be payable if we are forced to cancel or change your travel arrangements in any way for reasons of: war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.
|Period before departure date that notification is given to you or your travel agent
||Compensation or credit per person
|More than 63 days
|43 - 62 days
|29 - 42 days
|15 - 28 days
|1 - 14 days
6. IF WE CANCEL YOUR HOLIDAY
We reserve the right in any circumstances to cancel you travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 8 weeks before your departure, except for reasons of force majeure (see Clause 4) or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available. If it is necessary to cancel your travel arrangements, compensation will be payable in accordance with Clause 4.
7. IF YOU HAVE A COMPLAINT
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right. If your complaint cannot be completely resolved locally, you must complete a report form, which can be obtained from our local representative. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in the resort and this may affect your rights under this contract.
If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customers Services department giving your booking reference and all other relevant information.
8. OUR LIABILITY TO YOU
We accept responsibility for ensuring that the travel arrangements, which you book with us, are supplied and that the services offered reach a reasonable standard. If any part of your travel arrangements is not provided as promised, we will pay you reasonable compensation if this has affected the enjoyment of your holiday. We regret however that we cannot accept liability for disappointments as a result of unreasonable expectations. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness.
We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions o our employees or agents, our suppliers and sub-contractors, servants, and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay you such damages as might have been awarded in such circumstances under English Law.
In respect of carriage by air, sea and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention.
9. PERSONAL INJURY UNCONNECTED WITH YOUR BOOKED TRAVEL ARRANGEMENTS
If you or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package, travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of its occurrence. Where legal action is contemplated, our written consent must be obtained prior to commencement of proceedings and our consent is subject to your undertaking to assign any costs received or any benefits received under any relevant insurance policy to ourselves. Our costs in respect of the above on behalf of you and any member of your party shall not exceed £5,000 in total.