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Felix House MU, 24 Dr Joseph Riviere Street, Port Louis 11602



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Our live agent chat is available from Monday - Friday 8am - 1pm CET

For any queries on the travel updates and regulations, visit our Travel info page

Frequently Asked Questions

While travel insurance is not a legal requirement for travel to Mauritius, it is highly recommended. Travel insurance can provide protection for unexpected events during your trip.

Having travel insurance can give you peace of mind and allow you to enjoy your trip without worrying about potential financial losses due to unforeseen circumstances.

It is important to carefully review the coverage and terms of your travel insurance policy to make sure it meets your specific needs and provides adequate protection for your trip to Mauritius. It is also a good idea to carry a copy of your travel insurance policy with you while traveling.

To contact for support during your trip, you can use the following methods:

  1. Website: You can find a contact form on the website, which you can use to send a message to our customer support team.

  2. Email: You can send an email to the customer support team on the following email address

  3. WhatsApp or Phone: You can call the customer support team on the following phone numbers: +230 5851 0888 or +230 5733 8888.

  4. Live Chat: A live chat is also available on the right-hand corner of your screen on the website where you can reach our customer support team.

Your reservation is confirmed once you received your Reservation Voucher. Your voucher will contain the cancellation policy of the booking. The hotel will send you a payment link before the cancellation policy expires and once you process the payment you will receive a booking confirmation voucher.

  1. Select your dates, choose the number of guests, and click on the search icon in blue.

  2. Browse through our list of available properties and select the best accommodation for you.

  3. Select your room and click on reserve.

  4. Fill in the required fields and click on ‘Confirm and reserve’.

  5. You have now successfully made a reservation.

  6. You will then receive a reservation voucher.

  7. In order to confirm your stay, the property will send you a secured payment link to process the payment of your reservation, according to the cancellation policy of your booking.

This could mean that your booking is in a pending status. Please do not book a new reservation without contacting us first. For assistance visit our contact us page online, or chat with us by using our live chat.

The cancellation policy for bookings can vary and may depend on the specific property and the terms of the booking. Some bookings may be non-refundable, while others may allow cancellations with a fee or offer more flexible cancellation policies.

Yes, we’d be happy to help you find a specific type of accommodation. When sending your enquiry, please provide us information on your preferred accommodation type, location, budget, and any specific amenities you're looking for, as well as your preferred travel dates. This will help us better understand your needs and provide more accurate recommendations.

Yes, does offer transfer services to and from your hotel if requested and requires a separate fee from your booking. It's best to contact our customer service team to inquire about the transfer options we offer, including the cost and availability.

Our customer service team will contact you after check-out for your feedback and reviews. If you have an issue during your stay, please contact’s team and we shall do our best to resolve any issues so you can enjoy the rest of your stay

To travel to Mauritius, you will typically need a valid passport and, in some cases, a visa. Here are the specific documents you may need to travel to Mauritius:

  1. Passport: A valid passport with at least six months of validity remaining from the date of your arrival in Mauritius is required for most travelers.

  2. Visa: Depending on your nationality and the length of your stay, you may need a visa to enter Mauritius. You can check the visa requirements for your country on the Ministry of Foreign Affairs, Regional Integration and International Trade website.

  3. Travel insurance: It is recommended, but not required, to have a travel insurance policy for your trip to Mauritius.

  4. Return or onward ticket: You may need to show proof of a return or onward ticket at immigration when entering Mauritius.

It is recommended to check the entry requirements for Mauritius before your trip, as they can change at any time. You can also check with the Mauritian embassy or consulate in your home country for the most up-to-date information.

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